If the Workbench fails or stalls, the cause is almost always one of three things: the extension is not signed in, the page blocks capture, or your network dropped during upload.
If the extension shows "Not signed in"
Open the Clipus side panel from the toolbar, click Sign in to Clipus, and use the same email as your clipus.io account. The session token is stored locally and persists across browser restarts.
If the page blocks the extension
Some product pages block tab capture or script access. The Workbench shows a clear error when this happens. Open the Workbench from the Clipus toolbar on the page you want to capture, then try Create campaign from this page again.
If the upload stalls
The screenshot is uploaded over TLS only after you confirm campaign creation. A network drop can interrupt that handoff. If progress is stuck for over 5 minutes:
- Open
chrome://extensions/and click Errors under Clipus - Copy the most recent error message
- Send it from
/support/contactwith the captured URL
If nothing works
Reload or reinstall the extension. In-progress Workbench drafts may be lost, but published videos and saved campaigns are not affected.